Workplace & User Experience

"How do customer experience environments differ across a global hybrid workforce?"

We can help you to create and implement a strategy to reshape your workplace environments, creating spaces that foster work-life balance, enhance workplace experience, and contribute to employee happiness and retention.

By integrating inclusivity, sustainability, and social benefits into workplace design, you can ensure that offices are not only functional but also inspiring and adaptable to diverse needs, aligning with your corporate values.

Through thoughtful planning and data-driven insights, we'll support you in cultivating positive, engaging, and resilient work environments that allows for consistent brand expression.

Case Study: Workplace Strategy & Execution Planning

This Client had a clear vision associated with its focus on Clients, sustainably higher return on tangible equity, and its desire to attract and retain talent. An under-utilised and aging workplace portfolio presented an opportunity.

The monetisation of vacant space could not only deliver sustained cost reductions, but also through partial reinvestment enable improved employee sentiment and provide an enhanced customer experience.

The initiative was to develop the Workplace Strategy and subsequent execution planning.

The Brief & Stakeholders

Develop a workplace strategy aligned strategic business vision. Define strategic intent, drivers and enablers. Establish an execution plan in the form of a transformational portfolio of activity.

Project Challenges

Enabling regional / market nuances through controlled local application of intent.

Stakeholder alignment by ensuring the strategy was relevant to C-suite.

The planning and monitoring needed to be able to cope with a dynamic environment and changing requirements.

Key Outcomes

Cost efficiency though optimised real estate portfolio, having a direct impact on return on tangible equity; improved employee sentiment and enhanced customer experience.

Value Add

The establishment of a value creation framework to ensure investments were aligned to vision and the benefits from change programmes were realised.

Find out more about our Workplace & User Experience services

CODE Team > Rutger Veldman

Rutger leads CODE’s Workplace & User Experience services.

He believes that great workplaces are about more than just space – they’re about people, connection and creating places where everyone can thrive. With a collaborative, people-first approach, Rutger helps organisations create workplaces that reflect who they are, bring people together and continue to meet their needs as they evolve.

Please use the button below to contact Rutger and discuss your requirements in more detail.

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