FM Strategy, Transition & Operations

"What are the options available to me for FM, CRE and Workplace models and service concepts?"

If you're planning upcoming go-to-market activity, we have the expertise in FM strategy and transformation to support you in designing the next generation of facilities management contracts.

We help you gather insight from global FM stakeholders to shape a clear and effective specification, evaluate the full range of FM operating models and sourcing options, and align them with your broader CRE and workplace strategy.

We also support you in managing a structured and effective FM transition process, ensuring collaboration across all stakeholders. Acting as your ‘critical friend to the end’, we bring the experience and knowledge needed to guide complex transitions smoothly, reducing risk while improving outcomes.

We also deliver workshops to support FM team alignment, operating model clarity, and change management, helping newly formed teams work effectively together from day one.

Case Study: FM Strategy & Transition

This life sciences sector client embarked on a shared service solution to support their whole business, which included the provision of real estate and property services. To achieve this, they sought one global service provider, whose remit was not just to provide FM, property management and projects services, but to also have a holistic service and commercial approach.

This new ‘Total Cost of Occupancy’ or TCO approach, and subsequent commercial and operational risk transfer across the whole global portfolio, was challenging to the supply market, truly pushing their integrated service abilities.

The Brief & Stakeholders

Create a new TCO approach to real estate provision across the whole portfolio, transferring 1st and 2nd generation teams, resulting in market-leading property solutions supporting their business strategy.

Project Challenges

Moving from multiple existing supplier to one globally, this complex outsourcing model needed to work globally, across offices, production and R&D facilities. This involved a significant change management program with the internal stakeholders.

Key Outcomes

A significant change in property and service delivery, transferring both in-house and incumbent teams. This change in TOM led to commercial improvements with service efficiencies and improved technology.

Value Add

Supporting the client team with SME services, to create the new TOM, support the RFP process and assist in creating and implementing a complex legal and commercial framework.

Client Feedback

"We invited CODE to work with us on a major HQ project. The project was in need of clarity of scope, establishment of a PMO and first class stakeholder management skills to bring a diverse group together in a newly established global organisation. CODE quickly brought their expertise to the table using their technical knowledge and experience and their incredible ability to build trust in relationships. We were able to hand challenges over, knowing that they would be resolved with minimum input from us as clients, as they were able to build confidence in their capability quickly. Fantastic communication style, bags of energy and quietly tenacious in delivering. I look forward to working with them again."

Find out more about our FM Consultancy services:

CODE Team > Phil Ratcliffe

Phil leads CODE’s FM Consultancy services, bringing extensive experience in CRE, PM, PMO & FM.

He specialises in FM transition and mobilisation, helping global organisations achieve their real estate objectives. Phil is great at bringing people together, building strong stakeholder relationships and ensuring teams remain aligned, focused and effective, even in the most challenging environments.

Please use the button below to contact Phil and discuss your requirements in more detail.

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FM Operations

"Our FM contract is up and running, but are we getting the performance we expected?"

A successful mobilisation doesn't always mean an FM operation is performing as it should.

Whether you're an FM service provider looking to improve contract delivery or a client concerned about service performance, we can help you understand what's working, what isn't, and what needs to change.

We bring hands-on operational experience to assess your existing delivery model, identify performance gaps and develop practical recommendations to improve efficiency, accountability and service quality.

Our support includes:

Operational performance reviews: Identifying the underlying causes of poor productivity, inconsistent service quality and operational inefficiencies.
Operating model optimisation: Reviewing management structures, responsibilities and reporting lines to improve accountability and effectiveness.
Workforce and resource planning: Assessing staffing, management coverage and resource allocation against operational demands.
Leadership and team effectiveness: Strengthening frontline management, communication and coordination across teams.
Continuous improvement: Identifying opportunities to improve processes, technology adoption and customer experience.

We look beyond the symptoms to understand how the operation works in practice, helping you create the right foundations for sustainable service improvement.

Find out more about our FM Operational Advisory services:

CODE Team > Sander Boeije

Sander brings over 30 years of experience in facilities management, spanning operational leadership, integrated FM services and commercial management.

Having held senior leadership positions with major FM service providers, he's managed complex, large-scale operations across cleaning, security, catering, maintenance and integrated services.

Sander combines strategic understanding with practical operational experience. He knows what it takes to manage frontline teams, maintain service standards and deliver against commercial expectations.

His focus is on helping organisations build effective operating structures, strengthen leadership and improve service performance.

Please use the button below to contact Sander and discuss your requirements in more detail.